Help center · Billing & subscription
When a payment fails
Updated Aug 2026 · 2 min read
If a renewal payment fails, course access pauses and your dashboard says there is a payment problem. Fixing the card brings access straight back.
1.Use the "Fix payment" link on the notice, or open account settings and go to the Billing tab.2.Update your payment method in the billing portal.3.The payment is retried, and access returns as soon as it goes through.
Common causes
- The card expired, or the bank replaced it with a new number.
- The bank blocked it as an unrecognized international payment. Approving it in your banking app usually settles it in one go.
- Not enough funds at the moment the renewal ran. It is retried automatically over the following days.
Nothing is deleted while a payment is failing. Your progress, notes and certificates are all still there, waiting.
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